( Spring clasp breaking and chain disconnecting from the clasp/jump ring, stamping errors, wrong size. )
We offer all customers reworks, repairs, exchanges, and returns. for US customers.
WARRANTY OR REPAIR REQUEST:
Attach clear photos.
In the body, please include a message with your name, order number.
Once we receive your email, we'll review it and get you taken care of!
PROCESSING TIME ESTIMATE
1-2 weeks, plus shipping time.
If your piece isn't fitting perfectly, simply ship your piece back to us within 30 days of delivery and we will resize it free of charge.
For necklaces and bracelets that are too short, purchasing an extender is a terrific option if you'd like an adjustable length > Chain Extender